How does the University of Phoenix manage those technologies?

University of Phoenix manages their technology through 24/7 technical support, except on major holidays. The representative logs all calls by a student's login and answers the student's questions or helps solve technical issues. The University's technical support staff offers two ways of contact and support. Students can either use the problem submission form to contact technical support and an analyst will access their online profile to resolve an issue or the student can contact technical support through the 24 hour support number. Below is a screen shot of the problem submission form page for email submission.

University of Phoenix. (2011). eCampus Home. Retrieved from https://portal.phoenix.edu/home.html